Payment Policy
Effective date: August 7, 2026
honestgrocer lists product prices and settles online orders in USD.
Accepted cards
Supported card networks are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options actually displayed at checkout and approval by the issuer. We do not promise an installment plan, cryptocurrency, digital wallet, or other method unless the live checkout offers it.
Charges and applicable tax
The full order total is shown before submission. Taxes are collected when required by applicable law. An approved refund is sent to the original payment method under the Refund Policy and usually posts 5–10 business days after issuance, depending on the financial institution.
Approval and security checks
The issuer or payment provider may approve, decline, or hold a transaction. We may use reasonable fraud screening, address verification, and confirmation requests. Authorization confirms neither acceptance nor shipment of an order.
Processor security
Shopify and the applicable payment providers handle payment information. We use reasonable safeguards and do not ask customers to email complete card details, but no electronic payment or storage system can be guaranteed completely secure.
When a payment does not complete
If checkout is declined, verify the card number, expiration, security code, billing address, funds, and issuer restrictions. A bank may show a temporary authorization for an incomplete order; the issuer controls when that hold is released.
Payment choices at the point of sale
A card network may be supported generally while a particular transaction still depends on what checkout displays and what the issuer approves. This page applies specifically to honestgrocer and its selection of cat food, litter, litter-care products, odor-control items, and home-cleaning essentials.
How to reach the merchant
honestgrocer
Email: Support@honestgrocer.shop
Phone: 603-268-3305
Physical address: 239 Harrison St, Manchester, New Hampshire, 03104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).