Contact Us

Effective date: August 7, 2026

The honestgrocer support team handles pre-purchase questions and post-order needs, including delivery, returns, payments, and privacy choices.

Verified contact methods

Brand / merchant: honestgrocer
Email: Support@honestgrocer.shop
Phone: 603-268-3305
Physical address: 239 Harrison St, Manchester, New Hampshire, 03104, United States

What to include

For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.

When support is available

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside those hours are reviewed on the next business day.

Policy questions

Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@honestgrocer.shop. You may also contact us about accessibility or another issue using the same verified details.

Support for store and privacy matters

The same verified channels can be used for product questions, order assistance, delivery issues, returns, or eligible privacy requests. This page applies specifically to honestgrocer and its selection of cat food, litter, litter-care products, odor-control items, and home-cleaning essentials.

How to reach the merchant

honestgrocer
Email: Support@honestgrocer.shop
Phone: 603-268-3305
Physical address: 239 Harrison St, Manchester, New Hampshire, 03104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).